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Duplicator läuft nicht unter Strato

Dieses Thema im Forum "Plugins und Widgets" wurde erstellt von skykay, 20. April 2014.

  1. skykay

    skykay Well-Known Member

    Registriert seit:
    30. Januar 2013
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    Internal Server Error lautet der Fehler beim ausführen des Duplicators. Kann jemand helfen? Danke
     
  2. Deinhard

    Deinhard Well-Known Member

    Registriert seit:
    23. Februar 2014
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    433
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    schau mal hier:
    http://support.lifeinthegrid.com/knowledgebase.php?article=12#faq-package
    und hier
    http://support.lifeinthegrid.com/knowledgebase.php?article=12


    1. I got an "Internal Server 500" message what should I do?

      500 errors are generic in nature and difficult to isolate. Typically these errors are related to file permissions, ownership rights or a server that is not configured correctly. Here are a couple of actions you can take:
      1. Call Your Host Let them know you are getting “Internal Server Errors”. A good hosting provider will help you diagnose the problem or at least point you in the right direction.
      2. Check Duplicator Logs: Both the Package and Installer phases have logs specific to each process.
      3. Check Server Logs: Open your control panel (cpanel) at your hosting providers website. Look for a link to something like "Error Logs" and open it. Be sure to match up the correct time stamp in the error log with the time for which you were attempting to use the Duplicator. Sometimes the error messages can be vague so you might have to Google for the actual error message and see what the work around was for that particular message. Remember there can be many different possibilities so look for a question that closely represents yours. Here is a great article for how to read your server logs.

      Most of the time these issues will need to be worked-out by your hosting provider. Make sure they are helping you to pin-point the issue. Giving the support staff access to your system to reproduce the problem goes a long way. You are paying them for a service so don’t let them give you the run-around. If one technician can't help you then ask to speak to another.

      If your host can't help give you a work-around or they give you a canned response such as "We don't support 3rd Party Plugins" and you need immediate attention then we suggest to check-out some very affordable highly technical freelances from the Resources Page.They should be able to help you get your problems solved very quickly.

     
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